Refund policy

Last updated: November 10, 2025

We at SlateCart value your satisfaction and aim to ensure that you love every purchase you make with us. However, if something isn’t quite right, we’re here to help.

Returns

We have a 5-day return policy, which means you have 5 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused or unworn, with tags, and in the original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@slatecart.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right as soon as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.
If you’re unsure about the eligibility of your item, please reach out to us at support@slatecart.com before sending it back.

Exchanges

The fastest way to get the product you want is to return your original item, and once the return is approved, place a new order for your desired product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard return policy, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it might take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@slatecart.com.